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Utility Frequently Asked Questions
If your question is not answered here, contact the Utility Department at 512.756.6093.
Frequently Asked Questions
Can I pay my utility bill online?
The City offers online services for utility customers. Just click on the ONLINE SERVICES link and register for the online services. You will receive an email that will provide you with your chosen login and a temporary password. You can choose to keep the password or you can change it to a password that you prefer. Once your account is set up, you can view your account information anytime, day or night, to obtain your account status, history of consumption for both water and electric, payment history and comparison to prior periods. If you choose, you can also pay your bill online* using a debit or credit card. Click here for instructions for using the online service.
*A small service fee is charged for online payments. This fee is collected by the credit card processing company and not the City of Burnet.
Category: Utilities
How do I make changes to my service?
Customers may request a change in service location and transfer applicable deposits to the new account providing the old account is in good standing and the names on the account do not change.
Customers may come in and fill out a new application when a person who is on the application no longer lives at the service address ONLY if the account is in good standing at the time of the change request. A new account will be established and the old account will be closed. The deposit must be refunded to the Primary Applicant on the original application.
All changes in service are subject to changes in deposits.
Category: Utilities
How do I open an account?
An application for service may be submitted on line or downloaded and returned to the Burnet Municipal Office. You must provide proof of residence (a lease contract, a deed or purchase contract, etc.) and a government issued photo identification card (a state issued driver's license or identification card, passport, US military ID, etc.), and place a deposit on the account. If the application is for a residence, you must list all responsible adults who will reside at the residence and the application will have to be signed by all responsible adults. Any outstanding balances owed to the City from prior utility accounts must be paid in full before new service can be established. Applications turned in before 1:00 p.m. are usually completed the same day, Monday through Friday. Applications turned in after 1:00 p.m. are usually completed the next day.
Category: Utilities
How do I request termination of service?
Customers who request a disconnection of service must leave a forwarding address where the final bill can be sent. The Customer's deposit will offset the final bill and any other balances owed to the City of Burnet. In the event the deposit does not cover the amount owed, the customer will be billed for the balance. If the deposit is more than the amount owed, the City will mail a check to the Customer for the balance. The Disconnect Form can be submitted on line or downloaded and returned to the Burnet Municipal Offices. You can mail, fax or email it to the City for processing.
Category: Utilities
What happens if my account becomes seriously delinquent?
After 90 days, delinquent accounts will be turned over to collections.
Category: Utilities
What happens if my payment is late?
Payments are due by the 20th of the month. Failure to pay your account in full will cause a 10% penalty to be added to your account. If unpaid by the last day of the month, your account is subject to disconnect. Reconnects are scheduled only after the customer has paid the bill in full and paid the reconnect fee. Payments for reconnection after hours must be paid by money order or cashier's check. In addition, the deposit requirement is subject to adjustment any time a disconnect for non-payment (including bad checks) occurs.
A payment made with a bad check will treated the same as a non-payment. A handling fee of $25 will be charged and is payable in cash, money order, or cashier's check on all returned checks. After three (3) checks have been returned, the Customer will be required to make all utility payments by cash, money order or cashiers check.
Category: Utilities
